Assigning Priorities (or Not) in Service Systems with Nonlinear Waiting Costs
Published in Management Science 68 (2), 1233–1255, 2022
We identify optimal fixed-priority policies for service systems when customer waiting costs are nonlinear and provide conditions under which strict priority or FCFS is preferred.
Recommended citation: Huiyin Ouyang, Nilay Tanık Argon and Serhan Ziya (2022). "Assigning Priorities (or Not) in Service Systems with Nonlinear Waiting Costs." Management Science 68 (2), 1233–1255. https://doi.org/10.1287/mnsc.2020.3952
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