About me

I am an Associate Professor of Operations Management at HKU Business School. My research develops stochastic models and data-driven methods to improve decisions in service systems, with a focus on healthcare operations: emergency-department flow, ICU bed allocation, physician scheduling, and patient delay announcements.

Before joining HKU, I was a postdoctoral researcher at Northwestern University’s Department of Industrial Engineering and Management Sciences. I received my PhD in Statistics and Operations Research from UNC Chapel Hill, and my MEng and BSc in Industrial Engineering from Tsinghua University.